Cancellation Policy

Booking Policy for Online Dietitian Consultations 1. Booking Appointments • All appointments must be booked through our online booking system. If you need assistance, please contact us directly via email or phone. • Appointment times are displayed in your local time zone (AEST/AEDT). 2. Payment • Payment is required at the time of booking to confirm your appointment. • We accept all major credit/debit cards and other payment methods listed on our booking platform. 3. Rescheduling and Cancellations • You may reschedule or cancel your appointment up to 24 hours before the scheduled time without penalty. • Cancellations made less than 24 hours before the appointment will incur a cancellation fee of 50% of the consultation fee. • Missed appointments without notice will be charged the full consultation fee. 4. Refunds • Refunds will only be provided for cancellations made at least 24 hours in advance. • If you experience technical issues during the consultation, please contact us promptly to discuss rescheduling or refund options. 5. Preparing for Your Consultation • Please ensure you have access to a stable internet connection and a quiet, private space for your consultation. • Complete any pre-consultation forms or questionnaires provided prior to your session. 6. Confidentiality and Privacy • Your privacy is our priority. All consultations are conducted via secure platforms, and your personal information will be handled in accordance with Australian privacy laws. 7. Medical Emergencies • Our dietitian services are designed for non-urgent nutritional and health guidance. If you have a medical emergency, please contact emergency services or your healthcare provider immediately. 8. Contact Information • For inquiries, changes to bookings, or further assistance, please reach out via tanya@tarrynandtanya.com

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