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Refund Policy for Amazon Products

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Last Updated: 20 December 2024

We aim to ensure a smooth and satisfactory shopping experience for our customers. Please read our refund policy carefully to understand the process for returning Amazon products purchased through our website.

Eligibility for Refunds

Refunds for Amazon products are subject to the return and refund policies outlined by Amazon. As a reseller or affiliate, we follow their guidelines to process any claims.

  • Condition of Items: Products must be in their original, unused condition and returned with all original packaging and documentation.

  • Timeframe: Refund requests must be submitted within [Insert Timeframe, e.g., 30 days] of receiving the item.

Steps to Request a Refund

  1. Contact Us:
    Reach out to us at [Insert Contact Information] with the following details:

    • Order number

    • Product name

    • Reason for the refund/return request

  2. Return Authorization:
    We will guide you through the process of initiating a return with Amazon or provide you with the necessary steps to resolve the issue.

  3. Return Shipping:
    In most cases, Amazon will provide a prepaid return label. If this is not available, the cost of return shipping may be your responsibility.

  4. Processing Time:
    Refunds will be processed once Amazon confirms the receipt and condition of the returned product. This can take up to [Insert Timeframe, e.g., 7-14 days].

Exclusions

Refunds will not be issued for:

  • Items damaged due to misuse, neglect, or improper handling.

  • Digital products, subscriptions, or services that are non-refundable per Amazon's policies.

  • Items marked as "final sale" or otherwise non-returnable.

Third-Party Sellers

If the product you purchased is sold by a third-party seller on Amazon, their individual return and refund policy will apply. We can assist in facilitating communication with the seller if necessary.

Contact Us

For further questions about our refund policy, please email us at tarryn@brightlifeproject.com.au

Refund Policy for Merchandise

Last Updated: 20 December 2024

We strive to provide high-quality merchandise and exceptional service. Below is our refund policy for products fulfilled through Gelato. Please review it carefully before making a purchase.

Eligibility for Refunds

Refunds and returns for merchandise are offered under the following circumstances:

  • Defective or Damaged Items: If the item arrives damaged, defective, or with a manufacturing issue.

  • Incorrect Items: If you receive an item that does not match your order (e.g., wrong design, size, or product).

  • Non-Returnable Items: Due to the custom nature of our products, items cannot be returned for reasons such as size preference or buyer’s remorse unless there is an issue with the product.

Timeframe

  • Refund or replacement requests must be submitted within 30 days of receiving your order.

How to Request a Refund or Replacement

  1. Contact Us:
    Email us at [Insert Email Address] with the following details:

    • Your order number

    • A description of the issue

    • Photos of the item showing the defect, damage, or incorrect product

  2. Resolution Options:
    Depending on the issue, we may offer the following resolutions:

    • A replacement of the same item

    • A full or partial refund

    • Store credit for future purchases

  3. Processing Time:

    • Refunds: If approved, refunds will be processed to your original payment method within 7-14 business days.

    • Replacements: We will issue a new order with expedited processing when applicable.

Important Notes

  • Customization Errors: Refunds will not be granted for errors in customization caused by incorrect information provided at checkout. Please double-check all personalized details before submitting your order.

  • Shipping Costs: Refunds for shipping costs are only available if the item is defective, damaged, or incorrect.

Third-Party Responsibility

As we work with Gelato to fulfill our orders, their policies may apply in specific cases. We will work closely with Gelato to ensure your issue is resolved promptly.

Contact Us

If you have any questions or concerns about your merchandise, please email us at tarryn@brightlifeproject.com.au

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